Hybazi Responsible Gaming — Enjoy the game, respect your limits

Responsible gaming means betting on your own terms — you decide how much time you spend, how much you wager, and when to stop. At Hybazi, we believe betting is at its best when you're in full control and playing with a clear head.

Millions of cricket and football fans across Bangladesh enjoy online betting as part of their entertainment. But for some, it can be hard to recognize when it starts becoming a compulsion. Hybazi's responsible gaming program helps you identify that line — and stay on the right side of it.

• Never think of betting as a source of income — it's entertainment.
• Chasing losses with bigger bets is never the answer.
• Only bet with money you can afford to lose.
• Never bet with borrowed money or household funds.
• Keep a cool head — avoid betting when you're angry, upset, or under stress.
• Accept the reality that the outcome of every match is completely unpredictable.

We don't always realize when betting has crossed the line from entertainment into a problem. Read through the signs below carefully. If two or more apply to you, it may be time to seek help.

• You bet repeatedly trying to win back losses, each time taking on more risk.
• You hide your betting from family or friends.
• You have used household expenses, bill money, or savings to fund your betting.
• You feel restless, irritable, or low when you can't bet.
• You are prioritizing betting over work, family, or studies.
• Borrowed money — or considered doing so — to fund your betting.
• Tried to quit betting but couldn't.
• Experiencing sleep problems or stress because of betting.

Answer the questions below honestly. This is a simple self-assessment — there are no right or wrong answers.

Hybazi gives users a range of practical tools to support responsible gaming. You can easily activate them directly from your account settings.

Setting limits on your Hybazi account is simple. Just follow the steps below.

Taking a break from betting every now and then is a sign of healthy habits. Hybazi encourages you to do just that. Two separate options are available — a cooling-off period and self-exclusion.

• Cooling-Off Period (7–30 days): Ideal for a short break. You won't be able to place bets during this time, but you can still log in to your account.
• Self-Exclusion (6 months – 5 years): Designed for a longer break. Your account will be fully closed for the duration.
• If you attempt to open a new account during a self-exclusion period, we will close it.
• Once your self-exclusion period ends, your account will not reopen automatically — you will need to consciously reactivate it.
• Your balance remains completely safe during any break, and you can withdraw it once the break ends.

If you believe a family member or loved one is struggling with a betting problem, you can step in to help. Hybazi can take third-party protective measures at the request of a family member.

• Reach out to our support team and let us know what you're going through.
• We will take the necessary steps while keeping everything confidential.
• Speak to your loved one with empathy, not judgment.
• Recommend seeking help from a professional counselor.
• Remember — problem betting is a mental health issue, not simply a matter of willpower.

Acknowledging a problem and asking for help is the bravest thing you can do. Hybazi is here for you, but professional support is always the most effective path.

• Hybazi Support: support@hybazi.bet or Help Center Live chat on the page.
• Reach out to a professional mental health counselor or therapist.
• Open up to a trusted family member or friend.
• Set limits or activate Self-Exclusion on your own account.
• Request an account closure if needed — we'll take action promptly.